Terms and Conditions of Use

Overview

By accessing and using our website, you agree to be bound by these Terms and Conditions, which apply in accordance with UK law.
We recommend that you read this document carefully before making any purchase or using our services.

2. General Conditions

Operating Model

We operate under a fulfilment model in which products may be dispatched from various logistics centres located outside the United Kingdom. As a result:

  • delivery times may vary depending on the dispatch location and UK customs processes;

  • orders may arrive in separate parcels.

Changes and Updates

  • Prices, promotions, product availability, and delivery estimates may change at any time without prior notice.

  • We reserve the right to modify, suspend, or discontinue any section or feature of the website as necessary.

Right to Refuse Service

We may refuse service or cancel orders if a user:

  • violates these Terms and Conditions;

  • engages in fraudulent, suspicious, or unlawful activity;

  • misuses the website or attempts to interfere with its functionality.

3. Accuracy of Information

We take reasonable care to ensure that:

  • product descriptions, images, specifications, and pricing are accurate;

  • colours displayed are as true as possible.

However:

  • colour variations may occur due to differences in screen settings;

  • product packaging, specifications, or features may be updated without prior notice;

  • small variations in measurements or capacity may occur within standard manufacturing tolerances.

4. Consumer Rights (United Kingdom)

All purchases are protected by UK consumer protection laws, including:

  • Consumer Rights Act 2015

  • Consumer Contracts Regulations 2013

These laws ensure that:

  • you are entitled to a refund or replacement if an item arrives faulty, damaged, or not as described;

  • you have a statutory 14-day cooling-off period for most online purchases.

Certain items may be excluded from the right to cancel, such as:

  • intimate or hygiene-sensitive products once unsealed,

  • personalised or custom-made items,

  • digital content once downloaded or accessed.

5. Limitation of Liability

As permitted under UK law, we are not liable for indirect or consequential losses or for delays caused by:

  • global or local logistics disruptions;

  • customs inspections or processing by HMRC;

  • delays or issues with couriers or postal services;

  • events beyond our reasonable control (e.g., strikes, extreme weather, supply-chain interruptions).

However, we remain responsible for:

  • processing and dispatching your order;

  • providing adequate customer support;

  • ensuring full compliance with your legal consumer rights.

6. Example Scenario

If an order is delayed due to a transport or logistics disruption:

  • we will inform you promptly;

  • we will provide alternatives, which may include:

    • continuing to wait for delivery,

    • replacing the item when possible, or

    • cancelling the order and issuing a refund where eligible.