Privacy Policy

Overview

We respect your privacy and are committed to protecting your personal data.
This Privacy Policy explains how we collect, use, store, and safeguard your information in accordance with UK GDPR and the Data Protection Act 2018.

2. Information We Collect

We may collect the following categories of personal data:

Personal Information

  • Name

  • Email address

  • Billing and delivery address

  • Phone number

Order and Transaction Information

  • Purchase history

  • Order details

  • Payment details (processed securely by third-party payment providers; we do not store full card information)

Website Usage Data

  • Browsing behaviour

  • Pages viewed

  • Interaction with website features

  • IP address, device type, and browser information

Cookies and Tracking Technologies

Used to improve your experience, analyse website performance, and support essential site functions.

3. How We Use Your Information

Your data may be used for the following purposes:

  • Order processing: to fulfil, ship, and manage your purchases

  • Customer support: to assist with queries, returns, or technical issues

  • Service improvement: to enhance website functions and user experience

  • Marketing communications: to send optional updates, promotions, or newsletters (you may opt out at any time)

We only process your data when we have a lawful basis, such as fulfilling a contract, complying with legal obligations, or receiving your explicit consent.

4. Data Protection and Security

We follow all requirements of UK GDPR to ensure your personal data is:

  • processed lawfully and transparently;

  • stored securely using appropriate technical and organisational measures;

  • retained only for as long as necessary for legal or operational purposes.

We never sell your personal information and do not share it with unauthorised third parties.

Any third-party service providers (e.g., payment processors, delivery services) operate under strict data protection agreements.

5. Cookies

Our website uses cookies to:

  • enhance navigation and usability;

  • analyse site performance;

  • personalise content where applicable.

You may disable cookies at any time through your browser settings.
Please note that some website features may not function properly without essential cookies.

6. Your Rights Under UK GDPR

You have the right to:

  • access your personal data;

  • request corrections;

  • request deletion in certain circumstances;

  • restrict or object to processing;

  • request data portability;

  • withdraw consent for marketing communications at any time.

If you wish to exercise any of these rights, you may contact us using the details provided on our website.