Exchange Policy

Overview

Under UK consumer legislation, exchanges are permitted when an item is faulty, damaged, or not as described.
Exchanges for reasons such as colour or size preference may be accepted at our discretion, provided the product is unused, in its original condition, and subject to stock availability.

2. How to Request an Exchange

To initiate an exchange, please contact our customer support team at [your email] and include:

  • your order number;

  • clear photos of the item and the issue being reported;

  • a brief description of the problem.

After reviewing your request, we will inform you whether the exchange has been approved.
If approved, you will receive the return instructions and the designated return address.

3. Shipping Costs

  • If the item is faulty, damaged upon arrival, or incorrect, we will cover all return shipping costs as required by UK consumer law.

  • If the exchange is for colour, size, or personal preference, the customer is responsible for the return shipping costs.

  • We cover the shipping cost of sending the replacement item once the exchange has been approved.